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QUESTION FIVE


All of us use heuristics when making decisions. By better understanding the nature of these various rules of thumb, we can improve our ability to make more rational decisions.
a). Discuss any four judgemental heuristics that influence decision-making [8 marks]
b). Your decision-making style reflects the manner in which you use information to make decision. Discuss this statement with appropriate examples of decision-making styles. [8 marks]
c). You have been working hard on a presentation for several weeks, spending extra hours trying to get everything just right. You have overseen every detail and even woke up early to prepare for today’s meeting with your boss. Now imagine a co-worker interjecting and taking all the credit for your work. But instead of being in touch with your anger and (rightly) speaking up, you choose to silently withdraw. With your knowledge of conflict discuss the reasons why people avoid conflict, citing one example for each reason. [6 marks]
[Total: 20 marks]

 

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