Question

Two users, A and B, are working on a document stored on the cloud. Both would like to print a copy of
the document using the locally networked printer. User A has been dynamically assigned the address
172.16.0.200 while B is dynamically assigned 172.16.1.6. User A is able to print the document without any issue while user B is unable to print.

Assuming you were assisting the troubled individual from a remote location, how would you guide them to resolve the issue?