ITM 100 Lecture Notes - Lecture 4: Operational Excellence, Google Hangouts, Social Business

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: O. Turetken

Document Summary

Case study one: name the kinds of information technologies and information systems up uses, whether or how much improves: operational excellence, new products, services and business models, customer and supplier intimacy. Improved decision making: with up"s technology they are able to deliver products and shipments faster, they help with delivering inventories for other companies. What do we use google for: you tube, hangouts, email, my. Information technology stores information to deliver to the customers. Don"t think of these services as just business, because they also impact our livelihoods. Case study 2: social business: full speed ahead or proceed. Social business is when social media platforms are used to advertise your business or product. It allows people who are not usually heard to be heard. Disadvantages: resistance, penetration, dysfunctional and negative communication occurs, not al information should be shared therefore social media violates the privacy of the individual.