ITM 100 Lecture Notes - Lecture 1: Avoidance Speech, Operational Excellence, Information System

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Debashish Roy

Document Summary

Itm 100 - information systems in business today. The role of information system in business today: operational excellence. Improvement of efficiency to attain higher profitability. Information systems/technology an important tool inn achieving greater efficiency and productivity. Walmart"s retail link system links suppliers to stores for superior replenishment system: new products, services, and business models: Business model: describes how company produces, delivers, and sells product or service to create wealth. Information systems and technology a major enabling tool for new products, services, business models. Examples: apple"s ipad, microsoft"s software delivery mechanism, Serving customers well leads to customers returning, which raises revenues and profits. Example: high-end hotels that use computers to track customer preferences and used to monitor and customize environment. Intimacy with suppliers allow them to provide vital inputs, which lowers costs. Example: nygard"s information system which links sales records to contract manufacturer: improved decision making. Results in: overproduction, underproduction, misallocation of resources, poor response times.