MANAGMNT 301 Chapter Notes - Chapter 15: Virtual Office

• School: UMASS-Amherst
• Department: Management
• Course: MANAGMNT 301
• Professor: Mzamo P. Mangaliso

Document Summary

There are key differences between one-way and two-way communication flows. One-way communication is faster and easier than two-way communication, but two-way communication is more accurate and results in better performance. Subjective perceptions and filtering are potential sources of error. People should weigh the advantages and disadvantages of each channel before sending a message. Digital media have a major impact on interpersonal and organizational communications. Media richness is one factor to consider as you decide which channels to use and how to use them. You can improve your writing and speaking skills in many ways. You also can actively manage downward, upward, and horizontal communications. The informal flow of communication (the grapevine) is important as well, and it too needs to be managed actively. Boundaries exist between different organizational levels, units, and organization and external stakeholders. The boundaryless organization is one without major barriers to flow of important communications.