33:011:100 Chapter Notes - Chapter 7: Control Chart, Scatter Plot, Departmentalization

• School: Rutgers University
• Department: Administrative Studies
• Course: 33:011:100
• Professor: Professor Reaves

Document Summary

Management: process of achieving organizational goals through people and other resources. Top management: ceo, cfo, president (strategic managers-set direction for company) Middle management: general managers, plant managers (create detailed plans to execute top management"s strategic plan) Supervisory: supervisors, department manager (in charge of implementing middle managements plan). Five skills of successful manager: technical skills: understanding and use tools and equipment, conceptual skills: way you look at things (abstract), how each part of the overall organization interacts with the other parts. Being able to see the big picture : decision-making skills: able to make a decision quickly, time management skills: ability to multi-task, interpersonal skills: ability to communicate well with others. The first step in creating a strategic plan is to establish a corporate purpose. Vision: the founder"s perception of a market need, and how the company will satisfy it. Along with this companies should set high ethical standards, this will motivate workers to do well, and to refrain from wrongdoing.