MG 210 Chapter Notes - Chapter 2: Organizational Culture, Learning Organization, Business Ethics
Document Summary
The environment: what you do internally, affects everything outside and vice versa. The internal environment: mission, management and culture, resources, structure, systems process. The external environment: task factors, customers, competition, suppliers, labor force, shareholders. General factors: society, technology, the economy, governments. Organizational culture artifacts: heroes, stories, slogans, symbols, rituals, ceremonies. Levels of organizational culture: level 1 behavior, level 2 values and beliefs, level 3 assumptions. Organizational culture levels, strength, and health: strong, weak, healthy, unhealthy. Managing and changing cultures and the learning organization. Learning organizations: culture that values sharing knowledge, adapt to the changing environment, seek to continuously improve. Business ethics: ethics are the standards of right and wrong that influence behavior. Views of ethics: utilitarian view, rights view. Social responsibility and sustainability: social responsibility is the conscious effort to operate in a manner that creates a win- win situation for all stakeholders, social entrepreneurs, social enterprises, hybrid organizations.
