BU398 Chapter Notes - Chapter 9: Organizational Culture, Subculture, Social Capital
Document Summary
Chapter 9 organizational culture and ethical values. Social capital: refers to the quality of interactions among people and whether they share a common perspective: one way to think of social capital is goodwill. Culture is the set of values, norms, guiding beliefs, and understandings that is shared by members of an organization and is taught to new members. Two levels of organizational culture: observable symbols, ceremonies, stories, slogans, behaviours, dress, physical settings, underlying values, assumptions, beliefs, attitudes, feelings. Culture provides members with a sense of organizational identity and generates in them a commitment to beliefs and values that are larger than themselves. Generally begins with a founder or early leader who articulates and implements particular ideas and values as a vision, philosophy, or business strategy. Culture serves two critical functions: 1) to integrate members so they know how to relate to one another, and 2) to help organizations adapt to the external environment.
