MG 210 Study Guide - Midterm Guide: Swot Analysis, Continual Improvement Process, Franchising

• School: Quinnipiac University
• Department: Management
• Course: MG 210
• Professor: petuliadblake

Document Summary

The 3 management skills: tech skills, interpersonal skills, decision making skills. The 4 manager"s resources: human, financial, physical, informational. Three levels of organizational culture: behavior, values and beliefs, assumption. Internal and external environment components: internal, customs, rituals, values, external, customers, suppliers, competition, economy, labor force, government, technology, society, shareholders. Systems process stages (inputs, transformation processes, and outputs): inputs, an organizations resources that are transformed into products or services, transformation, is the conversion of inputs into outputs, outputs, are the products or services offered to the customers. Types of diversity: age, gender, sexual orientation, race, ethnicity, disability, religious. The decision-making model steps: classify and define the problem or opportunity, set objectives and criteria, generate creative and innovative alternatives, analyze alternatives and select the most feasible, plan and implement the decision, control the decision. Corporate level strategies: growth, stability, turnaround and retrenchment, combination. Business level strategies: adaptive, prospective, defending, analyzing, competitive, differentiation, cost leadership, focus strategy.