Management and Organizational Studies 2181A/B Chapter Notes - Chapter 16: Team Building, Ironing, Total Quality Management
30 Mar 2015
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Always changing, new stuff, old beginning, technology, procedure etc. Internal changes ( mergers, acquisitions, layoff, low productivity etc) Processes (do this together, rather tahn waiting for each other) Culture (used to believe in sales, now cx service) People (a) the people itself (b) the skills that the people have unfreeze change refreeze. Unfreezing: the recognition that some current state of affairs is unsatisfactory. Ex we are doing this too much, we have to stop this. Note: this unfreezing happens even when ppl percieve threat too! Usually started via crisis ex lawsuit, drop in sales etc. Change: the implementation of a program to move it to the satisfactory state. Refreezing: the condition that exists when newly developed behaviours become an enduring part of the organization. When the changes become permanent u can see thier effect. Some comp are always morphing rather than freeze, unfreeze. Organizational learning: process through which an organization acquires, develops, transfers knowledge.
