COMMERCE 1BA3 Study Guide - Final Guide: Job Design, Absenteeism, Organizational Culture
11 Jan 2019
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Document Summary
Top twelve takeaways week 12 (find #5 and #7) External sources of pressure (eg. e & t issues; global competition; deregulation; advanced technologies all bringing about changes in structure and strategy) Internal sources of pressure (eg. p issues; lower productivity; internal conflict; strikes; high absenteeism and turnover bringing about changes in structure and strategy) The recognition that some current state of affairs is unsatisfactory. Employee attitude surveys, customer surveys, and accounting data are often used to anticipate problems and initiate change before crises are reached. **most unfreezing is reactive not proactive*: change. The implementation of a program or plan to move the organization or its members to a more satisfactory state: change efforts can range from minor to major. Ex. walking through the job search, changes with a new boss, changes in job roles etc: refreeze. The condition that exists when newly developed behaviours, attitudes, or structures become an enduring part of the organization.
