Management and Organizational Studies 1021A/B Chapter Notes - Chapter 7: Performance Management, Emor, Balanced Scorecard

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B
• Professor: Sarah Ross

Document Summary

Performance management ensuring employees" activities and outputs contribute to the organization"s goals: requires knowledge of what activities and outputs are desired. Effective performance management can: tell top performers they are valued, encourage communication between managers and employees, establish uniform standards for evaluating employees, help organization identify strongest workers. Steps: specify relevant aspects of performance, appraise performance, provide performance feedback (includes problem solving, rewards) Performance management is established to meet three broad purposes: strategic, administrative and developmental. Strategic purpose: effective performance management helps the organization achieve its business objectives. Performance management starts with defining what the organization expects from each employee. It measures each employee"s performance to identify the met/not met expectations: helps organization take corrective action, only successful when measurements truly align with organization"s goal and when feedback is communicated with employees. Administrative purpose: refers to how organizations use the system to provide information for day-to-day decisions (salary, benefits and recognition programs)