CMN 2148 Chapter Notes - Chapter 4: Organizational Communication, Job Satisfaction

• School: University of Ottawa
• Department: Communication
• Course: CMN 2148
• Professor: Mary Hawkins

Document Summary

Values and ethics are a part of all communication and organizational experiences. Values; the subjective assessments made about the relative worth of a quality of object: part of the shared realities generated through organizational communication, helps employees identify with the organization which increases loyalty and job satisfaction. Value congruence; the similarity between individual and organizational values. Terminal values; concerns for end states of existence or desirable goals. Instrumental values; desirable behaviors or modes of conduct that are related to and influence terminal values. Locus of control; values we place as organizational members on connections between our efforts and the success of failure of the organization. Self-esteem; value we place on recognition for work, positive feedback, and the use of our contributions. Tolerance of ambiguity; value or importance we place on structured or unstructured work improvements. Social judgment; value we place on the feelings of others and our general assumptions about why people work.