CMN 2148 Study Guide - Final Guide: Organizational Conflict, Organizational Communication, Conflict Resolution

• School: University of Ottawa
• Department: Communication
• Course: CMN 2148
• Professor: Rumaisa Shaukat

Document Summary

As perceived by an individual about him/herself can influence the types of responsibilities he or she will accept in an organization. May be described as a summation of preferences and predispositions for organizational communication behavior. Composed of the following 4 aspects, and arises from interaction of theory, practice, and analysis: knowledge: ability to understand the organizational communication environment. Sensitivity: ability to sense organizational meanings and feelings accurately: values: importance of taking responsibility for effective communication, contributing to communication excellence. Skills: ability to analyze organizational situations accurately and to initiate and consume organizational messages effectively: organizational communication: process through which organizations are created and in turn create and shape events. The process can be understood as complex interactions of people, messages, meaning, realities, and purpose: value: subjective assessments made about the relative worth of quality or object, terminal vs. Terminal: concerns for end states of existence or desirable goals.