FRHD 3400 Chapter Notes - Chapter 3: Eye Contact, American Middle Class, The Counselor

• School: University of Guelph
• Department: Family Relations and Human Development
• Course: FRHD 3400
• Professor: Carol Anne Hendry

Document Summary

Attending behaviour: the skills of listening: attending behaviour will have predictable results in client conversation. When we use each of the microskills, you can anticipate how the client is likely to respond, but these predictions are never 100% perfect. We are deeply touched when it is present and usually know when someone is not attending to us. Visual/eye contact: look at people when you speak to them. Vocal qualities: communicate warmth and interest in your voice. Body language: be yourself authenticity is essential to building trust. Face clients squarely, lean slightly forward with an expressive face, and: as (cid:455)ou liste(cid:374) to (cid:455)our (cid:272)lie(cid:374)ts, (cid:455)ou (cid:449)ill (cid:271)e a(cid:271)le to o(cid:271)ser(cid:448)e the (cid:272)lie(cid:374)ts" (cid:448)er(cid:271)al a(cid:374)d (cid:374)o(cid:374)- use encouraging gestures, and smile. verbal behaviour. Note their eye contact, their changing vocal tone, their body language, and topics to which your clients attend and those that they avoid: these attending behaviour concepts were first introduced to the helping field by ivey,