MHR 405 Chapter Notes - Chapter 4: Jetblue Flight Attendant Incident, Emotional Labor, Jetblue

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: David Chalmers

Document Summary

Former jetblue employee steven slater and other flight attendant"s are expected to manage their emotions on the job even with faced with significant stressors. Psychological, behavioural and physiological episodes towards something that that create a state of readiness (worried blood pressure is up and heart rate) People used to think that action and thoughts governed by logical thinking cognition, but it is not only that but emotions. Moods not directed towards anything and longer-term emotional states. Two features of emotions: all have some degree of activation. Put us in a state of readiness surprised = motivates us to act: all have core affect evaluate that something is good/bad , approached or avoided. Valence asymmetry fear and negative emotions more intense rather than positive one since negative emotions protect us from harm and more critical for survival. Are experiences that rep changes in whatever in point one. Judgements about an beliefs, assessed feelings, behavioural intentions toward person called attitude object.