COMM 226 Chapter Notes - Chapter 4: Sales Process Engineering, Financial Statement, Hinder
29 Mar 2017
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Actors: are resources who are either humans or computer hardware. Role: is a subset of the activities in a business process that are performed by a particular actor. Systems (tps): e. g, order supplies, pay bills, check out customers. Managerial: concern resource use, these processes occur less frequently and with fewer computerized actors than operational processes, is that facilitate managerial processes are sometimes called management. Information systems (mis: for example, planning, assessing, and analyzing the resources used by the company in pursuit of its objectives. Objective: desired goal an organization has decided to pursue, 2 types of objectives: (i) efficiency. Means that a process creates more output with the same inputs or the same output with fewer inputs. In other words, it"s a ratio of process of outputs to inputs. An efficiency objective aims to conserve resources. (ii) effectiveness. An effective objective helps achieve an organizational strategy. An effectiveness objective helps achieve a company strategy.
