COMM 226 Lecture 4: Module 4
18 Jan 2017
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Document Summary
Actors: are resources who are either humans or computer hardware. Role: is a subset of the activities in a business process that are performed by a particular actor. There are more computerized actors in an operational process than in other types of processes. Due to the fact that there are many actors that contribute to this process, changing operational processes is more difficult than changing other types of processes. Is that facilitate these processes are sometimes called transaction processing. For example: order supplies, pay bills, check out customers. These processes occur less frequently and with fewer computerized actors than operational processes. Is that facilitate managerial processes are sometimes called management. For example, planning, assessing, and analyzing the resources used by the company in pursuit of its objectives. Strategic: seek to resolve issues that have long-range impact on the organization. These processes have broad scope and affect most of the firm.
