COMM 226 Lecture Notes - Lecture 3: Sales Process Engineering, Transaction Processing System, Information System
13 Oct 2016
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Document Summary
Chapter 5 using information systems to improve process. Strategic processes seek to resolve issues that have long-range impact on the organization. They have a broad scope and affect most of the firm. Judgement and tolerance for ambiguity are important, there are more human actors in strategic processes: where to locate a new project, corporate budgeting , *information systems that facilitate strategic processes are referred to as executive supper systems (ess) Inbound logistics processes receive, store, and disseminate product input. Procurement, manage inventory and evaluate potential suppliers: procurement: operational process that acquires goods/services. Operations processes schedule the equipment, people and facilities necessary to build or assemble a product or provide service. Outbound logistics processes collect, store and distribute products to buys. Mainly concern the management of finished-goods inventory and the movement of goods from inventory to customer. Sales process: records the sales order, ships the products and bills the customer.
