COMM 222 Chapter Notes - Chapter 13: Organizational Conflict, Stress Management, Negative Affectivity

• School: Concordia University
• Department: Commerce
• Course: COMM 222
• Professor: Barbara Reda

Document Summary

Interpersonal conflict - process that happens when one person, group, or organizational subunit frustrates goal attainment of another. Interdependence: necessitates interaction between parties so they can coordinate interests, each party has some power over other. Relationship conflict - interpersonal tensions among individuals that don"t need to do with their relationship per se (not task at hand) Task conflict - disagreements about nature of work to be done. Process conflict - disagreements about how work should be organized and accomplished. Relationship and process conflict tend to be detrimental to member satisfaction and team performance. Some task conflict beneficial for team performance. When conflict begins, these following events often transpire: Winning conflict becomes more important than developing good solution to problem at hand. Parties begin to conceal info from each other or to pass on distorted info. Deviants speaking of conciliation punished, and strict conformity expected. Contact with opposite party discouraged except under formalized, restricted conditions.