COMM 222 Chapter 13: CHAPTER 13
14 Apr 2017
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Document Summary
Interpersonal conflict is a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Conflict often involves antagonistic attitudes and behaviours (name calling, sabotage, or even physical aggression) The identification with a particular group or class of people. People develop a more positive view of their own in-group and a less positive view of the out-group. Attributing positive behaviour to your own group should contribute to your self-esteem. The simple fact of belonging to a group can create conflict between two groups us versus them . It"s a natural tendency for human beings to want to associate with their own group"s successes and distance themselves from the failures of other groups. When individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. Example: the sales staff is dependent on the production department for the timely delivery of high-quality products.
