Monthly Goals: Calls per Hour (Calls/Hr) ≥

11,500, Customer Service Score (CS Score) ≥ 87,

Job Satisfaction (Job Sat.) ≥ 92, Escalations (Esc.)

≤ 10, Resolutions (Res.) ≥ 91

Which metric would you focus on improving?

Monthly Metrics Month Calls/Hr CS Score Job Sat. Esc. Res.

1

14,223

90

85

8

91

2

12,554

92

84

10

93

3

10,255

86

89

9

88

4

11,554

84

84

12

87

5

12,745

81

91

11

84

6

12,541

89

88

8

90

Monthly Goals: Calls per Hour (Calls/Hr) ≥ 11,500, Customer Service Score (CS Score) ≥ 87, Job Satisfaction (Job Sat.) ≥ 92, Escalations (Esc.) ≤ 10, Resolutions (Res.) ≥ 91

Which two metrics appear to be related? Required question.   Calls per Hour & Escalations   Escalations & Resolutions   Customer Service Score & Escalations   Customer Service Score & Resolutions   Job Satisfaction & Resolutions

50). Which is correct/right

A) have already tested their interactions and found them satisfactory

B) are assessing desire for the follower to take on new responsibilities

C) are focused on the rules of interaction

D) are comfortable depending on each other

In 200-500 words

1 How would you market your product or service to your customers? 

2 How would you highlight your competitive advantage to your customers? 

3 What types of marketing research will you conduct? 

4 Where would you promote your product or service? 

5 Where will your product or service be distributed (i.e.: online, retail store, etc.)?