BUS 322 Lecture Notes - Lecture 9: Earnings Before Interest And Taxes, Transaction Account, Sneakers

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 322
• Professor: Mahmoudian Fereshteh

Document Summary

Chapter 6: managing quality and time to create value. Evaluate similarities and differences of total quality management and return on quality approaches to managing quality. Measure and analyze dimensions of quality with commonly used diagrams, charts, and reports. Evaluate how just-in-time methods create benefits by combining management of quality and time. Quality is an important value for an organization to offer to its customers. Poor quality results in lost customers, and high quality attracts new customers and assures that existing customers will remain loyal. In a globally competitive market, improving quality is a high priority for organizations. Quality at any cost or quality up to a cost-defining limit. There are two views on what the ideal level of quality is: total quality management (tqm). Tqm is a concept attributed to w. edwards deming. It promotes the view that perfect quality is never achieved and that organizations must constantly seek improved quality.