CMN 3 Lecture Notes - Lecture 1: Identity Management, Stress Management, Active Listening
Document Summary
Essential to your personal and professional success. Even when we don"t communicate with our voice we can communicate with our actions and bodies. Relational: building, maintaining, and ending relationships via communication. Instrumental: practical goals, things we want to achieve (ex. will you pass the butter?) Identity management (self presentation): how we want to present ourselves (language, dress) A process: a message is not sent or received in isolation. The sending and receiving of messages with no outside concerns or contexts. Includes aspects in communicating like: social context, relational context, and cultural context. Express affiliation: verbally or nonverbally or mediatedly. Maintain relationships: what we do and say affect others and what they do affects us. Influence others: some communication is influential intentionally and some unintentionally. Communication apprehension fear/anxiety associated with real or anticipated communication, varies person to person, situation to situation, etc. Are professional: appropriate to the situation/context, clear and concise, and ethical (honest, responsible, and self aware)
