NSG 4415 Lecture Notes - Lecture 19: Organisation Climate, Organizational Communication, Assertiveness
13 Dec 2019
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Document Summary
Begins the moment two or more people become aware of each other"s presence. Communication is perhaps the most critical leadership skill. Organizational communication is a high level management function. Communication impacts all management activities and cuts across all phases of the management process. The ability to communicate effectively often determines success as a leader-manager. Internal climate = factors such as values, feelings, temperament, and stress levels df the sender and the receiver. External climate = factors such as weather, temperature, timing, status, power, authority, and the organizational climate itself. Leader managers understand the organization"s structure and recognize who is affected by decisions > informal and formal networks. Communication is not one-way channel; communication must be clear, simple, and precise. Senders should seek feedback whether communicate is received. Diagonal = between individuals at differing hierarchy levels and job classi cations. Grapevine = informal, haphazard, and random, usually involving small groups.
