Sociology 2169 Lecture Notes - Lecture 9: Externalization, De Jure, Temporary Work
26 Mar 2017
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Document Summary
The past century has seen a steady growth in service industry. Improved roads and railways: movement of women into the paid labour force. How is service work similar or different to other work? o. What are the common characteristics / experiences o. Emotional labour: need to please employer and customer, not socially respected and often involves dirty and degrading work o. Tends to be precarious, temporary and part time. Little information on race and emotional labour. Service workers are subject to the demands of supervisors, employers and customers/public. Unpleasant and demanding tasks that are often discredited. When men tend to work in restaurant industry they tend to do different jobs. Effects the way the customer will react with server. How the characteristics very between the two. Missing one or more of the above characteristics. Legal (de jure) employer and the employer in practice (de facto) are not the same. Employees can not assume their employment will continue.
