Sociology 1027A/B Lecture Notes - Lecture 4: Call Centre, English Americans, Outsourcing
27 Jun 2017
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Chapter 10 and 4: organizational, rise of large firms, socio demographics, urbanization; mass education, gender equality and, ageing society, social structure, rising income spending power, changing family and social structure, welfare state, state employment, social security network. Diversity of service work: good/high status service work, knowledge intensive, professional occupations, strong employment prospects, decent service work. In person service: clerical work, bad service work, low pay, job security, short term contract, no benefits, part tie and temporary, hospitality jo(cid:271)s, fast food, retail Can be dirty, degrading, dangerous: dirty: janitorial, nursing, care, domestic, degrading: cashier, fast food, walmart greeters, bartender, waitress/waiter, dangerous: care work, policing, firefighting social work, limit space for autonomy and resistance, standardization (mcdonalization) Research: aesthetic and emotional labour in an indian call centre: what is emotional labour, control and project emotions, manage emotions as part of the job (being friendly, surface vs. deep emotional labour, gendered.
