Computer Science 1032A/B Lecture Notes - Lecture 4: Cash Register, Six Sigma, Business Process Management

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Louis Magguilli

Document Summary

Business process: cost of primary activities + cost of support activities equal total cost of running the business, track and analyze all costs, ms access, excel, crm software, scm software. Information systems to help in the decision process of running your business. Business processes/systems: network of, activities, resources, facilities. Interacting to achieve a business function: examples: Inventory management: manufacturing, sales & support, example: inventory management business process, balances, demands from customers. Inventory from the suppliers: system tracks, custo(cid:373)e(cid:396)s" o(cid:396)de(cid:396)s, current inventory, ordering inventory, create order, order sent to supplier. Transform: resources and information of one type into another. Example: payment (activity) transforms quantityreceived (information) and shippinginvoice (information) into paymenttosupplier (resource) Activities: counter sales, purchasing, receiving, accounts payable. Example: payment (activity) transforms quantitiyreceived (information) and shippinginvoice (information) into paymenttosupplier (resource) Business processes generate information: bringing together items of data in a context, at a higher level: useful for management and strategy decisions. Example: payment transforms quantityreceived and shippinginvoice into paymenttosupplier.