Business Administration 2295F/G Lecture Notes - Lecture 2: 360-Degree Feedback, Organizational Commitment, Civic Virtue
1 Feb 2016
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Document Summary
The value of the set of employee behaviours that contribute, either positively or negatively, to an organizations goal accomplishment. Cannot be measured on bottom-line results because employee"s contribute more to a company then bottom line results, this creates a bottom line mentality in employee"s, lastly results are often influenced by factors beyond control of the employee. Behaviours relevant to job performance fall under 3 categories: task performance, citizenship behaviour, counterproductive behaviour. Behaviours directly involved in transformation of organizational resources into goods or services that organization produces. Routine task performance: well-known or habitual responses by employees to predictable task demands. Adaptive task performance: thoughtful response by an employee to unique or unusual task. Creative task performance: degree to which individuals develop ideas or physical outcomes that are both novel and useful. Job analysis: process by which organization determines requirements of specific jobs.
