ENG 1131 Lecture Notes - Lecture 3: Participle, Positive Tone, Internal Communications

• School: University of Ottawa
• Department: English
• Course: ENG 1131
• Professor: Jeanie Warnock

Document Summary

> informative, positive tone, clear & direct, purpose driven. > less formal than a letter and you don"t need salutations (hi or dear) or addresses. Inquiries (asking for information: responses providing information, emails about scheduling, meetings, work shifts. > policy directives, regulations, work rules, procedures and instructions. > background or context, clear & precise & necessary information, close with good will statement, used list format where appropriate. Good news instructions and process: understand the process you"re talking about well, make the purpose of the process clear, give clear but not overly detailed instructions, divide the process into simple steps in chronological order. > use list format if possible with parallel structure (similar structure) Parallel structure: wash the clothes, dry the clothes, hang the clothes. Good news and routine correspondences keeps to one topic, use subject headings, keep to one page/letter, reader centred (use the word you ), specific, be positive!