ENG 1131 Lecture Notes - Lecture 3: Positive Tone, Internal Communications, Potluck

• School: University of Ottawa
• Department: English
• Course: ENG 1131
• Professor: Jeanie Warnock

Document Summary

Memo: refers to internal communications within a business. No salutation or complimentary close necessary though one is sometimes used. No addresses because it is within company. Common types of routine messages and emails: direct inquiries soliciting input or information, responses providing info, emailed about scheduling, meetings, and work shifts, claims. Use list format wherever appropriate, especially for routine messages. Parallelism: all items in the list begin wit the same grammatical form. All verbs in the past tense, second person singular. Provide any necessary details be specific. Use subject heading to indicate clearly topic or purpose. Keep to one screen (electronic) or one page (letter) Be concrete, specific for the body of your message. Thank you: provide specific, concrete reasons as to why you"re grateful. Granting a request/claim: provide specific details as to the benefits you"re providing. Making a routine request: supply all details needed. Making a claim: provide details about the problem and the expected solution.