CMN 279 Lecture Notes - Lecture 2: User Friendly
31 Dec 2017
School
Department
Course
Professor
Document Summary
Memo format: header includes: date, to, from, subject heading. Include a lead-in, explaining the items that will follow: 3-8 items, every item must read grammatically with the lead in. General e-mail guidelines: keep it brief: long messages won"t be read, don"t use an email to avoid face-to-face contact, compose crucial messages online. Follow organizational rules for e-mail: compose an action-specific subject line, use appropriate greetings (dear first name = formal, dear mr/mrs = informal, keep messages professional. Routine messages: positive & informative: conveys announcements, company policies, guidelines, instructions and procedures, need a relevant subject line, clear opening paragraph regarding action that needs to be taken. Let readers know by the end of the first paragraph what you are asking for and what action they must take. Routine messages: reply memos & e-mail: open by announcing the most important fact/answer, sharing good news, or introduces multiple responses.
