ITM 102 Lecture Notes - Lecture 2: Serval, Customer Retention, E-Government

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Robert Hudyma

Document Summary

Lecture 2: itm 102: how businesses use information systems. Business processes: the manner in which a work is organized, coordinated, and focused to produce a valuable product or service, businesses: can be seen as collection of business processes, it also can may be assets or liabilities. Manufacturing and production: assembling the product, checking the quality. Sales and marketing: identifying customers, selling the product. Finance and accounting: paying creditors, managing cash accounts. Human resources: hiring employees, evaluating employees job performance. Transactions processing systems: perform and record daily routine transactions necessary to conduct business such as sales order entry, payroll shipping, allow managers to monitor status of operations and relations with external environment. Sept,15th,2016: serve predefined, structured goals and decision making. Management information systems (mis: serve middle management, provide answers to routine questions with predefined procedure for answering them, typically, have little analytic capability. Erp collect data from different functions and store data in single central data repository.