ITM 102 Lecture 2: ITM Week 2 Lecture/Textbook Notes

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Shikui Wu

Document Summary

How information technology improves business processes increases ef ciency of existing processes by automating steps that were manual. 1: enabling entirely new processes that are capable of transforming the businesses by changing the ow of information, replacing sequential steps with parallel steps and eliminating delays in decision-making. Types of information systems: transactions processing systems, business intelligence systems, enterprise applications, intranets and extranets, e-business, e-commerce and e-government. Transaction processing systems (tps: perform and record daily routine transactions necessary to conduct business, allow mangers to monitor status of operations and relations with external environment, serve operational levels, serve prede ned, structured goals and decision making. Information systems for business intelligence: business intelligence - data and software tools for organizing, analyzing and providing access to data to help managers and other enterprise users make more informed decisions. Provide reports on rm"s current performance based on data from tps. Provide answers to routine questions with prede ned procedure for answering them.