COMMERCE 3S03 Lecture Notes - Lecture 5: Master Sergeant, Active Listening, Valedictorian

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 3S03
• Professor: Carolyn Capretta

Document Summary

3s03 week 5 chapter 5: how managers communicate. It"s i(cid:373)possi(cid:271)le to o(cid:448)e(cid:396)state the i(cid:373)po(cid:396)ta(cid:374)(cid:272)e of effe(cid:272)ti(cid:448)e (cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)atio(cid:374) fo(cid:396) (cid:373)a(cid:374)age(cid:396)s. As a manager, you will likely spend at least 80% of your time directly communicating with others: written or verbal. Think back to past or current managers what set them apart as good or bad communicators. Ti(cid:373)e (cid:449)he(cid:396)e so(cid:373)eo(cid:374)e else is (cid:396)ight, (cid:271)ut (cid:455)ou"(cid:396)e (cid:271)affled (cid:271)e(cid:272)ause the(cid:455) ha(cid:448)e su(cid:272)h a diffe(cid:396)e(cid:374)t (cid:448)ie(cid:449)poi(cid:374)t tha(cid:374) (cid:455)ou. Pharmacy who prepare chemo agents to ship to agents in the hospital. New student: they have to repack in the boxes to send them to the hospital. He (cid:374)oti(cid:272)ed he (cid:272)a(cid:374)"t (cid:272)lose the (cid:271)o(cid:454). He t(cid:396)ied to fill the othe(cid:396) (cid:271)o(cid:454), (cid:271)ut (cid:272)ould(cid:374)"t (cid:272)lose it again. Discovery: when bags were being prepared, the pharmacy has just been adding in 10 ml, not doing both in and out. Rathe(cid:396) tha(cid:374) pi(cid:374)(cid:374)i(cid:374)g the (cid:271)la(cid:373)e o(cid:374) people, just (cid:373)ake su(cid:396)e it (cid:449)o(cid:374)"t happe(cid:374) agai(cid:374)