COMMERCE 3S03 Chapter Notes - Chapter 5: Nonverbal Communication, Channel (Communications), Active Listening
3 Dec 2017
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If communication is ineffective it can result in poor employee moral, lack of innovation, decreased performance, and failure to meet goals: communication permeates every aspect of management. Communication is a two way street that includes asking questions, seeking feedback, paying attention to the nonverbal communication of others and active listening. Manager communication: the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate people. A model of communication: many people think communication is simple and natural. Human communication is very complex and prone to misunderstanding. Communication is not just sharing information, its sharing information in a planned way. Communication is cyclical: encoding and decoding can sometimes cause communication errors. As a (cid:373)a(cid:374)ager, (cid:455)ou (cid:449)ill defi(cid:374)e (cid:455)our tea(cid:373)"s (cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)atio(cid:374) (cid:272)li(cid:373)ate, (cid:449)hether thi(cid:374)gs are discussed openly or suppressed. You also need to direct, coordinate, motivate, how employees communicate effectively.
