COMMERCE 1BA3 Lecture Notes - Lecture 10: Performance Appraisal, Charn, Fax

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Firat Sayin

Document Summary

Exchanging information between a sender and a receiver: think, encode, transmit, perceive, decode, understand. Where the right people receive the right information in a timely manner. Information flows between departments: usually a means of coordinating effort. Filtering: tendency for a message to be watered down during transmission. Voice vs silence: voice constructive expression of disagreement (speaking up, silence withholding relevant information (self-censorship) Psychological safety: shared belief it is safe to take social risks. Mum effect: avoid communicating unfavorable news to others. An organizations informal communication network: word of mouth, notes, emails, fax messages, multiple grapevine systems, can transmit organizational or personal information. Influences on participants: personality extroverts, nature of information, physical location. Inform employees about important matters: can be used to test employee reactions, potent informal recruiting source. Cons: rumors unverified belief in a general circulation. Jargon specialized language used by job holders: potential communication barrier for newcomers/outsiders.