COMMERCE 1BA3 Lecture Notes - Lecture 10: Interpersonal Communication, Organizational Communication, Job Satisfaction
Document Summary
Communication - process by which information is exchanged between a sender and a receiver. Interpersonal communication involves the exchange of information between people: simplest prototype for interpersonal communication is one-on-one exchange between two individuals. Thinking -- pu(cid:396)(cid:272)hasi(cid:374)g (cid:373)a(cid:374)age(cid:396) thi(cid:374)ks, (cid:862)i thi(cid:374)k (cid:449)e"(cid:396)e getti(cid:374)g sho(cid:396)t o(cid:374) a-40s. (cid:863) Encoding -- purchasing manger keyboards memo to assistant requesting that they order a-40s. Transmitting -- purchasing manager sends memo by email. Decoding -- assistant checks parts catalogue to determine what an a-40 is. Understanding -- assistant realizes that he must place an order for flange bolts. Feedback -- assistant sends the manager a copy of the order. The model demonstrates a number of points at which errors can occur. Effective communication - when right people receive right information in timely manner: violating any of three conditions results in a communication episode that is ineffective.
