COMMERCE 1BA3 Lecture Notes - Lecture 13: Jargon, Organizational Communication

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Teal Mc Ateer

Document Summary

The process by which information is exchanged between a sender and a receiver. Effective communication is when the right people receive the right information in a timely manner. Sender: thi(cid:374)ki(cid:374)g: purchasi(cid:374)g (cid:373)a(cid:374)ager says to herself (cid:862)i thi(cid:374)k we"re getti(cid:374)g short o(cid:374) a-40s(cid:863, encoding, transmitting: Chain of command: lines of authority and formal reporting relationships. Goes up the organization: communication across/horizontal. In between the business units: communication downward. Deficiencies of the chain of command: failure to consider informal communication, filtering (messages are watered down, slowness. Effective communication exists when there is agreement and sensitivity to: The job expectations: what, why, how and with whom. How long it should take to learn a job. Employee performance and obstacles to good performance. Conflicting role demands: manager must attend to both task and socioemotional functions. The mum effect *: the tendency to avoid communicating unfavourable news to others. A(cid:374) orga(cid:374)izatio(cid:374)"s i(cid:374)for(cid:373)al co(cid:373)(cid:373)u(cid:374)icatio(cid:374) (cid:374)etwork (cid:894)cuts across for(cid:373)al li(cid:374)es of co(cid:373)(cid:373)u(cid:374)icatio(cid:374)(cid:895)