COMMERCE 1BA3 Lecture Notes - Lecture 10: Performance Appraisal, Internet2, Nonverbal Communication

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Frances Tuer

Document Summary

Information that flows from the top of the organization towards the bottom: upward communication. Information that flows from the bottom towards the top: horizontal communication. Commerce 1ba3 (cid:494)keep mum(cid:495) to avoid negative reactions. The grapevine (cid:498)grapevine(cid:499) = an organization(cid:495)s informal communication network: cuts across formal lines of communication that are recognized by management. E. g. written notes, word of mouth, emails. Grapevine can transmit information relevant to performance of organization and gossip. The non-verbal language of work: communicate a status differential to each other. Proper clothing may enhance self-esteem and self-confidence to a noticeable degree. Gender differences in communication (cid:494)one up, one down(cid:495) (cid:494)one-up(cid:495) down (cid:494)one-down(cid:495: men more sensitive to power dynamics and use of communication, women concerned with rapport building and avoid putting people. Differences between men and women communication styles: getting credit. Men get more credit: confidence and boasting. Women say sorry more: compliments, indirectness.