NURS 2000 Lecture Notes - Nonverbal Communication, Stressor, Progressive Muscle Relaxation
11 Apr 2013
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Arnold & boggs chapter 14, 20, & 21. Appropriate when the issue is more important to the other person. Maintain peace, but not dealing with the issue, so it is likely to resurface. Domination exercising power to gain own goals at the expense of the other. Justified when quick decision is needed, but leads to problems in long term. Appropriate when the cost of addressing the conflict is greater than the benefit of resolution. Postpones the conflict, leads to future problems and damages the relationship. Identify concerns, clarify assumptions, honest communication & find solution to satisfy all. Setting goals, acting on those goals in a clear, consistent manner and taking responsibility for the consequences of those actions. Stands up for own rights, as well as others. I feel uncomfortable when a client s personal problems are discussed in the cafeteria because someone may overhear confidential information. (it is about the behaviour, not about the person. )
