HLST 2030 Study Guide - Final Guide: Social Skills, Transactional Leadership, Fritz Heider
Document Summary
Motivating health professionals: many different kinds of professionals with different needs , goals, expectations, money is a baseline, communicate!, listen!, respond!! Health services management will become even more challenging, because it is the point where increasing service demands, cost containment strategies, interprofessional tensions, technological change pressures, guidelines implementation, and quality improvement mandates all converge. The managerial function in health services is unique because of the relative autonomy of providers and the complexity of assessing quality of the services rendered. (pew commission, 1993) Teams are a mainstay: groups are mainstay of everyday organizational life, health care is very team-based, can"t live with them; won"t survive without them, skills for team work need to be learned and honed. Teams and organizational success: the good, the bad. The team begins to form the norms and culture of the team. Everyone is polite and on their best behaviour. The leader sets the stage: storming the knives begin to come out.
