ADM 1300 Chapter Notes - Chapter 1: Frederick Winslow Taylor, Total Quality Management, Morale

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: Staff

Document Summary

Intro to management: good companions are more exible, e cient, and adoptable. Key question: is it marketable? : managers: someone who works with and through other people by coordinating work activities to accomplish organization goals. Good managers inspire, energize, encourage, guide, and provide feedback. First-line managers work with non-management employees (ususally with production or customer service (80% of a workforce is managed by frontline managers): middle managers manage st line managers (store managers, regional divisions) Top managers make organizations-wide decisions and establish company-wide plans (vps, ceos, managing directors) . management: coordinating work activities with/through people so that activities are completed efficiently and effectively. The three schemes are functions, roles and skills: e ciency: more output then input (least amount of cost, e ectiveness: the correct work activities that will help company reach its goals. E ciency is concerned with the means of getting things done while e ectiveness is concerned with attaining organizational goals.