MGTA35H3 Study Guide - Midterm Guide: Intercultural Communication, Information Transfer, Stereotype
Document Summary
To be a strategic communicator, one must be able to have the following attributes: Social literary: engaging and challenging other people. Business literary: focusing and mobilizing your organization. Cultural literacy: valuing and leveraging cultural differences. Models of communication are: information transfer, transactional process, strategic control, and dialogic process: Information transfer assumes that one person can transmit the information in his or her head to another without distortion or personal interpretation. Transactional process acknowledges that both senders and receivers are active and simultaneous interpreters of messages. Strategic control assumes that communication is a tool that individuals use to control their environment and this it recognizes the play of power and politics within an organizational setting. Dialogic process mitigates against many of the problems associated with the previously discussed approaches. Dialogic model of communication takes other people"s points of view into account, acknowledging that the speaker and the listener may have different perspectives. Dialogue is conversation among 2 or more persons.
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