COMM 222 Study Guide - Midterm Guide: Absenteeism, Organizational Citizenship Behavior, Motivation
15 Feb 2017
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What is learning? and what people learn in organizations. Operant learning (this includes reinforcement, punishment etc. ) The causes and consequences of job satisfaction and organizational commitment. Job design, job enrichment, & job characteristics model. Alternative work schedules & work arrangements (skim pages 203 (linking pay to performance) -212 (skill-based pay)! Define personality and discuss its general role in influencing organizational behavior. Describe the dispositional, situational and interactionist approach to organizational behavior and trait activation theory. Describe and discuss the consequences of locus of control, self-monitoring, and self- esteem. Define learning and describe what is learned in organizations. Explain operant learning theory and differentiate between positive and negative reinforcements. Explain when to use immediate vs delayed reinforcement and when to use continuous vs partial reinforcement. Define perception and discuss some of the general factors that influence perception. Describe bruner"s model of the perceptual process. Describe the main biases in person perception. Describe how people form attributions about the causes of behavior.
