BUAD309 Lecture Notes - Lecture 12: Alternative Dispute Resolution, Negotiation

• School: University of Delaware
• Department: Business Administration
• Course: BUAD309
• Professor: Levandusky, Natalie

Document Summary

Conflict: disagreement when 2+ people perceive threat to interests, needs, or concerns. Dysfunctional conflict: destructive, focused on emotions & differences between 2 parties. Constructive (functional) conflict: adaptive, positive; balances interests of both parties to maximize mutual gains & goals. Task conflict: disagreement about tasks/goals, some can be positive to generate ideas. Process conflict: disagreement about how to accomplish task. Relationship conflict: incompatibility between individuals or groups. Conflicts of interests: competition due to resource constraints (time, $, physical resources) Information conflict: people lack necessary info, are misinformed, interpret info differently, or disagree about which info is relevant. Task interdependence: 1 person/unit is dependent on another for resources/info. Collaboration: both parties get what they want, concerned for interests of each parties, both win some & loss some. Accommodating: low concern for personal interest/high concern for other party. Avoiding: low concern for both parties interests, no way to win or lose, conflict continues.