MGT 291 Lecture Notes - Lecture 11: Conflict Escalation, Negotiation, Alternative Dispute Resolution
Chapter 11: Managing Conflict and Negotiating
- Conflict: a disagreement through which two or more parties perceive a threat to their
interests, needs or concerns
- Dysfunctional conflict: destructive conflict focused on emotions and differences between
the two parties
- Constructive conflict: adaptive, positive conflict
Conflict
- Task conflict: relates to task or goals
- Process conflict: refers to how to accomplish a task, who is responsible for what and how
things should be delegated
- Relationship conflict: refers to incompatibility or differences between individuals or
groups
- Conflicts of interest: refers to incompatible needs or competition over perceived or
resource constraints
- Values conflict: refers to incompatibilities in belief systems
- Information conflict: refers to lacking information, being misinformed or interpreting
information differently
- Structural conflict: refers to structural or process features of the organization
o Horizontal conflict: occurs between groups at the same organizational level
o Vertical conflict: occurs across different hierarchical levels in the organization
How does conflict escalate?
- Conflict escalation happens when one party involved in a conflict (individuals, small
groups, departments, or entire organizations) first uses an aggressive tactic or begins
using more aggressive tactics
- When constructive approaches to conflict resolution are unsuccessful and break down,
the conflict escalates
- The farther the conflicts escalates, the more difficult it is to reverse
Conflict
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