ACC 442 Lecture Notes - Lecture 2: Enterprise Resource Planning, Customer Relationship Management, Business Process
T/F: A best practice is a process that is generally recognized as more effective and/or efficient than
others in a particular industry
TRUE
T/F: ERP systems evolved from customer management relationship systems
FALSE, ERP systems evolved from customer relationship management systemsttt
T/F: A business process is a collection of activities that together add value to the company.
TRUE
ERP systems are sold in ______________, or groups of related programs performing a major function
within the system, such as accounting or manufacturing.
Modules
ERP software for a particular industry is known as a(n) ____________________ solution.
vertical (or industry)
What is an ERP system?
Enterprise resource planning (ERP) systems are business systems that integrate and streamline data
across the company into one complete system that supports the needs of the entire enterprise.
How are ERP systems different from traditional enterprise systems used in organizations?
ERP systems are designed to enhance all aspects of key operations, such as purchasing, accounting,
manufacturing, and sales, by taking processes and functions that were previously disjointed and
supported by various legacy systems, or older, standalone, disparate business systems, and seamlessly
integrating and coordinating them. The foundation of an ERP system is a well-structured database that
serves the operational and decision-making needs of the entire enterprise. By supporting the
information requirements of more than one functional area, ERP systems are considered cross-
functional in nature. ERP systems are also considered process-centered; that is, the application enables
a clear, complete, logical, and precise view of the organization's business processes.
What are advantages of ERP systems? Disadvantages?
ADVANTAGES
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Document Summary
T/f: a best practice is a process that is generally recognized as more effective and/or efficient than others in a particular industry. T/f: erp systems evolved from customer management relationship systems. False, erp systems evolved from customer relationship management systemsttt. T/f: a business process is a collection of activities that together add value to the company. Erp systems are sold in ______________, or groups of related programs performing a major function within the system, such as accounting or manufacturing. Erp software for a particular industry is known as a(n) ____________________ solution. vertical (or industry) Enterprise resource planning (erp) systems are business systems that integrate and streamline data across the company into one complete system that supports the needs of the entire enterprise. The foundation of an erp system is a well-structured database that serves the operational and decision-making needs of the entire enterprise.