ACC 442 Lecture Notes - Lecture 1: Swim Lane, Flowchart, Business Process
T/F: Process mapping is primarily used to model relational databases.
FALSE
T/F: When collecting information for a process map, the one-on-one interview method is generally
preferred over the group interview method.
FALSE
The process map is also known as a ________________ or _______________.
Cross-functional flowchart, swimlane
The _______________ event is the point in which the customer is first involved in the process.
Trigger
___________________ is responsible for the proper completion of process steps and has authority over
the process, its interfaces, and changes that will take place.
Process owner
What are the benefits of process mapping?
• Plaig fo the ERP sste defiig the "as is" usiess poess ad laifig the hages
necessary to transform the current process into a more efficient, streamlined "to be" process
• Deteiig hethe "as is" easues of pefoae ae appopiate ad potetiall deelopig e
performance measures for the "to be" process.
• Idetifig esposile parties, the points in the process at which they are involved, and their impact
on upstream and downstream activities
• Highlightig okflo ieffiieies suh as ottleeks, eessie hadoffs, dupliate ok, ad
unproductive utilization of resources.
• Udestadig hee iteal otols ae i the poess o ditatig hee the should e.
• Oietig ad taiig e eploees o etaiig eistig eploees.
• Seig as a itegal pat of the opa's poliies ad poedues douetatio.
What steps are involved in creating a process map?
1. Have a defined purpose for mapping a process and explain it to those participating.
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Document Summary
T/f: process mapping is primarily used to model relational databases. T/f: when collecting information for a process map, the one-on-one interview method is generally preferred over the group interview method. The process map is also known as a ________________ or _______________. The _______________ event is the point in which the customer is first involved in the process. ___________________ is responsible for the proper completion of process steps and has authority over the process, its interfaces, and changes that will take place. What steps are involved in creating a process map: have a defined purpose for mapping a process and explain it to those participating, identify the scope (beginning and ending) of the process. Avoid the mistake of making the scope too broad. Label the scope of the process at the top of each page: agree on the level of detail to be displayed, determine the roles participating in the process.
