MAN 3025 Chapter Notes - Chapter 2: Theory X And Theory Y, Quality Assurance, Jeffrey Pfeffer

• School: University of Florida
• Department: Management
• Course: MAN 3025
• Professor: Archambeau Lindy

Document Summary

Peter drucker: creator and inventor of modern management, published the practice of management. Management is one of the major social innovations of the 20th century and it should be treated as a profession. Corporation could be considered a human community. There is no business without a customer. Perspective about management: historical perspective (1911-1950) Classical- emphasis on ways to manage work more efficiently. Behavioral- emphasis on importance of understanding human behavior and motivating and encouraging employees. Quantitative- applies quantitative techniques to management: contemporary perspective (1960- now) Systems viewpoint- regards the org as systems of interrelated parts that operate together to achieve a common purpose. Contingency viewpoint- emphasizes that a manager"s approach should vary according to the individual and environmental situation. Classical viewpoint: scientific management- emphasized scientific study of work methods to improve productivity of workers. Frederick taylor and 4 principles of scientific management. Evaluate a task by scientifically studying each part of the task. Carefully select workers with the right abilities.